Shipping & Returns

Shipping Information

At SUAVÉ, we strive to provide you with the best shopping experience possible. Below are the details of our shipping policies:

Processing Time

  • Order Processing: Orders are processed within [7 Business days]. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates and Delivery Times

  • Standard Shipping: [Include rate] - Estimated delivery time is [5-7 business days].

  • Express Shipping: [Include rate] - Estimated delivery time is [2-3 business days].

  • Free Shipping: Enjoy free standard shipping on orders over [Specify amount].

*Delivery times are estimates and may vary depending on your location and unforeseen circumstances.

International Shipping

  • We offer international shipping to select countries. Shipping rates and delivery times vary based on destination. Please check our international shipping rates at checkout for more information.

  • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help with our hassle-free returns and exchanges policy.

Return Policy

  • Eligibility: Items must be returned within [7 days] of receipt. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

  • Non-returnable Items: Certain items such as [underwear, swimwear, final sale items] cannot be returned for hygiene reasons.

  • Return Process:

    1. Contact our customer service team at [Your Contact Information] to initiate a return.

    2. Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.

    3. Pack the item securely and include the return authorization form in the package.

    4. Ship the package to the provided return address.

  • Refunds: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [5-7 business days].

Exchange Policy

  • If you need a different size or color, please contact our customer service team at [Your Contact Information]. We will guide you through the exchange process. Exchanges are subject to item availability.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for your return. We are not responsible for lost or damaged returns.